Tenant Check In

Peace of mind when your tenant first moves in

Professional Tenant Check-In Service – Welcoming Tenants on Your Behalf

First impressions matter—and the tenant’s move-in day sets the tone for the entire tenancy. Our professional Tenant Check-In Service is designed to take the pressure off landlords by managing the essential handover process in person. We meet your tenant at the property, provide a warm and informative welcome, hand over the keys, record meter readings, and guide them through the property—all on your behalf.

Whether you're a private landlord or a letting agent, we ensure a smooth, hassle-free check-in experience for your tenants, helping to establish clear communication and start the tenancy off on the right foot.

What’s Included in Our Tenant Check-In Service?

Our service covers all the key elements needed for a successful move-in day:

Key Handover: We personally meet the tenant at the property and hand over the keys at the agreed time, ensuring they’re settled in from day one.
Meter Readings: We take accurate readings for gas, electricity, and water meters (where accessible) and document them clearly. These readings are then sent to both landlord and tenant, supporting correct utility billing and reducing disputes.
Property Tour: We walk the tenant through the property, highlighting key features such as heating controls, safety equipment, appliances, rubbish collection information, and more.
Point of Contact: We answer any initial questions and provide reassurance to the tenant while representing you professionally and courteously.
Optional Extras: If requested, we can also confirm the inventory and condition of the property with the tenant during the visit, helping to reinforce documentation already provided.

Why Use a Professional Check-In Service?

Move-in days can be stressful for both landlords and tenants. Delays, missed appointments, or a lack of information can leave tenants feeling frustrated—and that can impact their overall experience. Our check-in service prevents these issues by ensuring a friendly, timely, and informative welcome.

Here’s why landlords choose our service:

Saves You Time: No need to travel to the property or coordinate schedules—we take care of it all.
Professional Representation: We act on your behalf, maintaining high standards of professionalism and communication.
Reduces Disputes: By documenting meter readings and clarifying key features in person, we help avoid misunderstandings later.
Enhances Tenant Satisfaction: A smooth move-in experience sets the tone for a positive tenancy and helps build trust from day one.

Who Is This Service For?

Private landlords who want to ensure a professional tenant welcome without being on-site.
Letting agents looking to outsource check-in tasks for better efficiency.
Portfolio landlords who manage multiple properties and need reliable support.

Book Your Tenant Check-In Today